Last updated: November 24th, 2025

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services provided by Opal Software US Inc. (“Opal,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Services.

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1. Eligibility & Account Requirements

To use the Services, you must:

Be a U.S.-based business entity or an authorized representative acting on behalf of such an entity.
Be at least 18 years old and legally able to enter into binding agreements.
Provide accurate and complete information during onboarding and maintain the accuracy of your account details

You authorize Opal, our banking partners, and third-party service providers to collect, verify, and review information about you and your business, including through Know Your Business (KYB) and Know Your Customer (KYC) procedures.

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2. Relationship to Banking & Credit Partners

Opal partners with CapitalOS and First Internet Bank of Indiana, Member FDIC, in connection with credit underwriting and card issuance.

The Opal Card is issued by First Internet Bank of Indiana pursuant to a license from Visa Inc.
Credit is provided by CapitalOS, Inc.
By using the Opal Card or related credit features, you also agree to all applicable partner terms, policies, and disclosures, which are incorporated herein by reference.

Opal is a software and service provider - not a bank.

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3. Use of Services

You agree to use the Services only for lawful business purposes. You must not:

Engage in fraudulent, deceptive, or unauthorized activity.
Attempt to access or interfere with systems, data, or accounts not belonging to you.
Use the Services to support illegal advertising, prohibited business activities, money laundering, or compliance-evading behavior.

Abuse, resell, or attempt to circumvent Opal’s credit, cash-back, spend controls, or risk systems.Opal may monitor, suspend, or terminate access to the Services if suspicious or prohibited behavior is detected.

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4. Privacy & Data Protection

Your privacy is governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Services, you consent to: 

Our use of aggregated and anonymized data to improve and analyze product performance.
Our access to connected ad accounts and financial data where required to deliver the Services.
Information sharing with banking, credit, payment, fraud, compliance, and infrastructure partners as necessary to operate the Services.

We do not sell, rent, or trade your personal information.

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5. Payments, Transactions & Card Use

5.1 Opal Card
The Opal Card is a pay-in-full charge card. Your full statement balance is due on each monthly payment due date. If automatic debits from your designated bank account or Opal Balance fail, your card may be locked until payment is made.

5.2 Accuracy of Information
You agree to provide accurate billing, business, and banking information and authorize us to debit the accounts you designate for repayment.

5.3 Disputes & Errors
You must notify us promptly of any suspected errors, unauthorized charges, or billing concerns. Dispute timelines and processes may be governed by our banking partner’s rules and applicable law.

5.4 Rewards Program
Eligibility. Opal may offer eligible customers the opportunity to earn cash-back rewards (“Rewards”) on qualifying purchases made using the Opal Card. Participation in the Rewards program is subject to these Terms, the customer’s account remaining open and in good standing, and any additional eligibility requirements communicated by Opal.

Rewards Rates. Unless otherwise communicated by Opal, eligible customers earn cash back at a standard rate of 1% of Qualifying Spend.

Customers who maintain a prefunded account arrangement with Opal may be eligible to receive an enhanced cash-back rate of up to 1.5% of Qualifying Spend. The specific enhanced rate applicable to a customer will be determined by Opal based on the customer’s account arrangement and will be communicated to the customer when the enhanced rate is offered or approved. Prefunding alone does not guarantee a 1.5% cash-back rate.

Opal may also offer promotional, negotiated, or account-specific Rewards rates from time to time. Any such rate and applicable conditions will be communicated to the eligible customer and will supersede the standard rate only for the period and transactions specified.

Qualifying Spend. “Qualifying Spend” means eligible, settled purchase transactions made using an Opal Card, excluding any transactions identified as ineligible under these Terms. Rewards are calculated based on the final settled amount of a Qualifying Transaction.

Excluded Transactions. Rewards are not earned on:

transactions that are declined, canceled, refunded, reversed, disputed, charged back, or otherwise not successfully settled;
fees, interest, penalties, or other amounts owed to Opal that are not purchase transactions;
cash advances, cash-equivalent transactions, money transfers, or other transactions that Opal determines are not bona fide purchases;
fraudulent, abusive, prohibited, or unauthorized transactions;
transactions made while an account is suspended, delinquent, or otherwise not in good standing; or
any other transaction category that Opal designates as ineligible and communicates to the customer.

Calculation and Crediting. Rewards are calculated based on Qualifying Spend and the Rewards rate applicable to the customer at the time of the applicable transaction. Rewards may be calculated and credited periodically in accordance with Opal’s then-current Rewards procedures. Rewards may be provided as a statement credit, account credit, or through another method designated by Opal. Rewards have no cash value until credited and may not be transferred or assigned unless expressly permitted by Opal.

Returns, Refunds and Reversals. If a transaction for which Rewards were earned is subsequently refunded, reversed, disputed, charged back, or otherwise becomes ineligible, Opal may reverse or deduct the corresponding Rewards. If the amount of Rewards available is insufficient to cover the adjustment, Opal may offset the amount against future Rewards.

Forfeiture. Uncredited Rewards may be forfeited if an account is closed, suspended, delinquent, terminated for violation of these Terms, or determined by Opal to have been used fraudulently or abusively. Rewards that have already been credited to an account remain subject to adjustment or reversal where the underlying transaction is later determined to have been ineligible.

Program Abuse. Opal may withhold, reverse, suspend, or disqualify Rewards where Opal reasonably determines that a customer has engaged in fraud, abuse, manipulation of the Rewards program, manufactured spending, or transactions primarily intended to generate Rewards rather than for legitimate business purposes.

Changes or Termination. Opal may modify, suspend, or terminate the Rewards program, including applicable Rewards rates, eligibility requirements, qualifying transactions, exclusions, or methods of calculation or crediting. Where required by applicable law or otherwise determined appropriate by Opal, Opal will provide notice of material changes. Changes will apply prospectively unless otherwise stated or required to address fraud, abuse, error, or transactions that were not eligible for Rewards.

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6. Business Performance Reviews & Credit Changes

Your business performance may be periodically reviewed to assess eligibility for credit adjustments. If additional credit is offered, you may accept or decline the increase at your discretion. 

We may request updated business or financial information at any time and may adjust or reduce limits based on risk.

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7. Intellectual Property

All software, content, branding, and materials available through the Services are owned by Opal or its licensors and protected by intellectual property laws. 

You may not copy, modify, distribute, reverse-engineer, or create derivative works from our materials without written permission.

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8. Third-Party Services

The Services may integrate with third-party platforms such as Meta Ads, Google Ads, banking APIs, and risk evaluation systems. 

You acknowledge that: 

Opal is not responsible for downtime or service changes by third parties.
You must comply with any applicable third-party terms.
Data shared with or accessed through those integrations is governed in part by those providers.

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9. Suspension & Termination

We may suspend or terminate your account or card access if: 

You violate these Terms.
Risk, fraud, or compliance concerns arise.
Information you provide is inaccurate or cannot be verified.
Required payments are not made on time.

Upon termination, all outstanding amounts owed must be paid in full. Certain obligations—including payment, indemnification, and intellectual property provisions—will survive termination.

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10. Disclaimers

The Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, secure, error-free, or suitable for your specific business needs.

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11. Limitation of Liability

To the fullest extent permitted by law: 

Opal, its partners, and its affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.
Our total liability for any claim arising out of the Services will not exceed the amount paid to Opal in the preceding 12 months, or $100 if no such payments have been made.

This limitation applies even if we have been advised of the possibility of such damages.

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12. Indemnification

You agree to indemnify and hold harmless Opal, our partners, and our affiliates from any claims, losses, liabilities, and expenses arising from: 

Your use or misuse of the Services,
Your violation of these Terms, or
Your interactions with third-party platforms or processors.

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13. Modification of Terms

We may update these Terms from time to time. If changes are material, we will notify you through the Services or via email.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

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14. Governing Law & Arbitration

These Terms are governed by the laws of the State of Delaware. Any dispute arising under these Terms will be resolved through binding arbitration on an individual basis. You agree to a waiver of class actions and jury trials.

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15. Contact Information

For questions or support, please contact us at support@getopal.co.